Contact us
Use the contact form for anything: a bug, a question about what Spek does, or a disagreement with something the agent proposed.
If you are signed in, the Feedback option in the sidebar reaches the same place and carries a bit of context about where you were.
What to include
ASO problems are almost always specific to one market, so a report without one is hard to act on. Four things make the difference.
- The app and the market. Which app, which storefront, which language.
- What you expected and what happened. A proposal you think is wrong is more useful with the reason you think so.
- When. Roughly when you ran it, so we can find the run.
- A screenshot, if something looked wrong on screen.
Checking for an outage
Before reporting something broken, check status.spek.app. It is hosted separately from the app, so it stays up when Spek does not, and it shows current incidents and component health.
If an incident is already open there, it is already being worked on and you do not need to write in.
Common questions
How quickly will I hear back?
Faster with the app, the market and roughly when it happened. Those three turn a report into something we can look up.
Can I send my key so you can reproduce it?
No. Never send a private key or a password. A key ID or an issuer ID is all we would need.